Refund Policy
Last updated September 1st, 2023.
Please read carefully. By purchasing Products and Services ("Courses", "Workshops", "Training", "Kenpolessons Premium", "Membership", and all other products) from KenpoLessons.com, the following Refund Policies are entered into by KenpoLessons.com (“Company”, “we”, or “us”) and You (“Client”, "Customer", "Student" or “You”), and You agree to the following terms stated herein.
Courses, Workshops, and Trainings
Immediately upon signup you have access to knowledge and trainings that will immediately provide you with the value advertised in that particular Course, Workshop, or Training. We do not offer any money back guarantee and no refunds will be issued.
KenpoLessons Premium Membership
When you sign up for KenpoLessons Premium, you immediately gain access to a whole library of information where most of the content is only available to active KenpoLessons Premium members. You also gain access to a community of members who openly share their experiences, and to KenpoLessons live streams.
We do not offer refunds for KenpoLessons Premium. You will not be issued a refund for any remaining days or months of the Service after your cancellation, and any remaining installment, default, or late payments will be due immediately.
Private Lessons & Coaching Calls
Private Lesson Fee (Private Lessons). Private Lessons are provided at a flat fee, which must be paid in advance and constitutes full payment for the Private Lessons. The Private Lesson fee is fully earned upon receipt, subject to the cancellation and refund policy set forth below. You may cancel the Private Lessons (thereby terminating any relationship with KenpoLessons.com) for any reason, and we may also cancel the Private Lessons for any reason. You may be entitled to a refund of a portion of the Private Lesson fee if the Private Lesson is not provided, subject to the cancellation and refund policy below.
- Cancellations, No-Shows, & Refunds
Single Paid Private Lesson Calls: If you need to cancel or reschedule a Private Lesson, please do so at least 24 hours in advance. Cancellations with at least 24-hours notice will receive a 75% refund, which you agree is the fee earned by KenpoLessons.com and MAX Dojo for losing the time slot which we would have otherwise been able to book, plus the administrative time to refund and re-slot the Private Lesson.
Any Private Lesson that is not started within 15 minutes of the scheduled start time will be considered a no-show. Cancellations with less than 24-hours notice will receive a refund of the amount paid less 50%, which you agree is the fee earned by KenpoLessons.com for preparation for the Private Lessons. Because our time is limited, and we receive more requests for Private Lessons than we can fill, no-shows will not receive a refund of the fees paid. You will receive a full refund if we cancel the Private Lessons.
Digital Downloads
Digital downloads are available to you immediately upon purchase. Due to the nature of these products, no refunds are provided for any downloads sold by KenpoLessons.com.
Chargebacks
Since we have a clear and explicit refund policy, that you must agree to prior to purchase of any Service, we do not tolerate or accept any type of chargeback (threat or actual) from you, your credit card company, issuing bank, or credit card processor. If a chargeback is placed on a purchase, or if we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account, which could have a negative impact on your credit report score. The information reported will include your name, email address, IP addresses, order date, order amount, billing address, and all other information you provided willingly during the purchase.
Fee Changes
KenpoLessons.com, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle. KenpoLessons.com will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.